Help Desk Technician

VariQ Corporation in King George, VA

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
  • Compensation: $29,630.00 - 42,830.00 / Year*
Overview VariQ is looking for personnel with strong Customer Service, Communication and IT Skills to join our team at a Client Site (USCG Centralized Service Desk) in Alexandria, VA. Duties are to staff a Centralized Service Desk (CSD) providing Tier 1 and Tier 2 SupportRemote Support to Coast Guard Units worldwide. The majority of the platforms that the Coast Guard currently utilizes is the Microsoft Office 365, Microsoft Windows Desktop, Microsoft Active Directory, Microsoft System Center Configuration Manager (SCCM) to name a few. The Coast Guard CSD is utilizing the ITIL v3 methodology. The Help Desk Specialist must possess a strong understanding of Active Directory, Outlook, VPNRemote Access and Good Technologies to provide the end user with problem resolution via phone and utilization of remote access tools. Additional Information Salary Dependent upon experience Security Clearance Ability to obtaincurrently possess a DODDHS SECRET Clearance is a must Location Alexandria, VA Responsibilities Specific tasks may include some of the following User account management - creations, modifications, de-provisioning Resolve Common Access Card (CAC) issues Create users' home directories with appropriate permissions Assist with registrationresolution of users Common Access Card (CAC) issues Modify a user's account permissions Add user's accounts to DistributionSecurity Groups Create new DistributionSecurity Groups - possibly mail enabled Modify Group Permissions on User Folders Have an understanding of the differences between Security and Distribution Groups Create and modify Shared Mailboxes Assign permissions to allow users access to the shared mailbox Disable a shared mailbox ability to log on Create a new Exchange Public Folder (i.e. Unit Calendar, bulletin board, etc...) Assign permissions to Exchange Public Folders Assist users in the configuration of MS Outlook Edit the mail profiles through the control panel Disable CAC requirement for logon Reset user's password Rebuild user profiles (Server and Local) Utilize BMC Remedy to submit, modify, resolve, close requests for assistance Ability to assist members with configuring different types of authorized Cell Phones and MobilityDevices Assist Users connecting to and troubleshooting with shared printers - including driver issues Other tasks or projects as determined to be within the Contracted Scope of Work. Qualifications Associates degree in technical field 3+ years experience in service desk Experience with Remedy, Windows server domain (physical and virtual), LANWAN and Internet systems, Office 365, Windows 10, Microsoft Office, Active Directory, file server environments, Microsoft System Center Configuration Manager (SCCM), hardware installations (workstations, peripherals and servers) Effective written and verbal communication Ability to provide professional, courteous support to customers Sec+ certification Those authorized to work in the United States without sponsorship are encouraged to apply. and Secret clearance. Must have the ability to transport laptopwork equipment to and from work and home in order to support remote work, if required. VariQ is an Equal OpportunityAffirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Associated topics: assist, assistance, front desk, information technology analyst, information technology support, technician, technician ii, technician iii, technician iv, technology

* Estimated salary

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