Customer Support Data Analyst - TNS Inc (Blacksburg)

Compensation

: $65,820.00 - $130,710.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Customer Support Data Analyst

Position Description

Anexciting opportunity is available for a motivated candidate tocontribute to optimizing the content and quality of key data assets. As amember of the customer support team you will be responsible for understanding and improvingthe technology and ensuring the reliability of the data for its targetedaudience.

-Conduct web and phone research from public and proprietary sources to determine the reputation of telephone numbers
-Document results of research in the TNS portal
-Make changes to the reputation of telephone numbers in the TNS database as required
-Resolve internal and external support tickets related to the reputation of telephone numbers
-Maintain and update support procedures as required
-Assist team of fraud analysts in working through fraud alarm queues
-Transfer fraud cases into the case management software
-Assist with initial reviews and fraud scorecard processing
-Interact with clients to process the cases through the software
-Perform various administrative maintenance tasks
-Assist in reviewing and preparing ongoing reports
-Participate in analysis meetings with the internal team and clients

Qualifications

-Excellent communications skills (verbal and written)
-Detail oriented
-Excellent analytical skills and ability to quickly grasp new concepts
-Team player
-Trustworthy and accountable
-Telecommunications experience
-Bachelors degree or 2+ years equivalent experience
-Ability to multi-task and prioritize

We have been delivering industry-leading solutions for the payments, financial and telecommunications industries since 1990. We are the preferred supplier of networking, integrated data and voice services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

We are a privately held company with a healthy balance sheet, secure assets and a loyal customer base that includes some of the largest global blue-chip companies in the world. Many of the worlds leadingcompaniescontinue to count on us as their primary provider of a range of networking and communication services, enabling them to expand regionally, nationally and globally. We provide services to customers in over 60 countries throughout the world.

We manage some of the largest real-time community networks in the world, enabling industry participants to simply and securely interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. Our existing footprint supports millions of connections and provide access to critical databases. Our network securely blends private and public networking to enable customers to utilize a single connection for \"one-to-many\" and \"many-to-many\"connections over a global platform.

Since our launch we have helped our customers and communities of interest, requiring secure and reliable communications solutions, to evolve from legacy to leading-edge technologies. Today the company provides a full range of services from dedicated connections to managed IP network solutions, providing local support and global reach to medium and large enterprises and service providers.

Application Instructions

Applicants are encouraged to submit an electronic resume when applying for our positions. Job postings are open until filled, unless otherwise specified.


Associated topics: assistant, customer support, edi, information technology help desk, information technology support, msword, system support, technical support, technical support specialist, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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