virginia | Desktop Support (IT Degree, Certification, or Clearance Needed) in Mc Lean, VA

Desktop Support (IT Degree, Certification, or Clearance Needed)

  • TEKsystems
  • $55,960.00 - 82,870.00 / Year *
  • 1515 Chain Bridge Rd
  • Mc Lean, VA 22107
  • Full-Time
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*Those that require sponsorship need not apply*
**Individuals must be clearable to pass a background check**

***Individuals must have 2+ years of professional IT experience***

****A degree in IT, public trust, security clearance, CompTIA A+, OR Microsoft Certification is needed****)


TEKsystems has partnered with multiple companies/organizations to find Service Desk (Help Desk and/or deskside Support Technicians to provide Tier 1 and/or 2 support at site in Northern VA (i.e. Sterling, Reston, Tysons Corner). These individuals must have strong experience troubleshooting Windows 10. Individuals will be troubleshooting issues related to applications and hardware. They must also have experience supporting Microsoft Office Applications, Active Directory, and using enterprise ticketing systems. Mac and Mobile Device Management (iPhone, Android, BlackBerry) experience is a plus.


Required Skills:
-2+ years of experience in Information Technology (IT) Desktop Support for MS Operating Systems and MS Office applications or Desk Top Support

-A degree in IT, public trust, security clearance, CompTIA A+, OR Microsoft Certification is needed

-Excellent communication and customer service skills

-Must be able to work independently, must know when to escalate problems with deployment not resolved at a Tier II level.

Job Responsibilities/Support

  • Provide tier 1 and/or 2 support to users, by phone, email, remote and in-person
  • Support Windows 10, 8, 7, as well as Microsoft Office Suite Applications
  • Troubleshoot connectivity, hardware and peripherals
  • Microsoft Internet Explorer, Google Chrome and other web browsers
  • Automatic security updates and McAfee Anti-virus or spyware
  • Desktop and laptop standard security configuration and encryption
  • Supporting proprietary applications

*Those that require sponsorship need not apply*
**Individuals must be clearable to pass a background check**

***Individuals must have 2+ years of professional IT experience***

****A degree in IT, public trust, security clearance, CompTIA A+, OR Microsoft Certification is needed****)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 ###-#### or email accommodation@teksystems .com for other accommodation options.

Associated topics: front desk, help, help desk, information technology, patient, service, support analyst, systems administrator, technician ii, technology


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.