Desktop Support Technician

Sullivan and Cogliano in Blacksburg, VA

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled
Interview Client end user personnel to determine problem Check for proper boot-up procedure Check for proper operation of system devices Check the specific failure or problem reported by user Perform software diagnostics to the extent allowed by the software vendor Resolve the problem to include but not be limited to the following with the guidance of Client Resolve device driver conflicts Resolve software incompatibility issues Resolve software configuration issues Perform Virus eradication Set up user directories Configure remote access services Configure administration information Create and clear print queues Perform network conductivity test including login, file access and printing Configure and test user directory synchronization Reload application using Client-provided software media with the guidance of HCL After resolution of problem, test for full functionality, connectivity, access to server and printers Obtain end-user confirmation that problem resolution is completePandoLogic. Category: Technology, Keywords: Help Desk Technician
Associated topics: assist, assistance, desktop, information technology, network, service, support specialist, technical, technician ii, technology

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