Who We Are: HBC is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.
Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.
Our leading banners across North America and Europe include Hudson's Bay, Lord & Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium's only department store group Galeria INNO.
We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.
A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment
What This Position Is All About: Under the direction of the General Manager, or a member of the store's leadership team, the Operations Manager is responsible for driving store sales and profitability by managing controllable expenses and gross margin components. The Operations Manager ensures the efficient facilitation of the selling process by overseeing all back of the house and front of the house operational functions, in accordance with established Saks Fifth Avenue productivity and processing standards. The successful candidate will demonstrate fiscal responsibility in maintaining expense controls while ensuring that the selling organization has the resources and materials to support the selling process and maximize the customer shopping experience.
Who You Are:
You get things done by engaging in high level teamwork and flexing your interpersonal skills
You are a respected and proven thought leader with a quantifiable track record of success in delivering results within a large complex organization.
A natural problem-solver, who is also intuitively analytical and creative
You Also Have:
4 year degree preferred
Expense management experience, knowledge of basic accounting principles, shortage control, and organizational skills are required
Must demonstrate computer proficiency (Excel, Web based applications, Word) and the ability to use available technology (RF guns, package tracking etc)
3-5 years supervisory experience in fast paced environment in positions of increasing responsibility in visual, logistical or merchandising capacity
As The Operations Manager, You Will:
Selling & Service Leadership
Oversees support functions within the location and provides leadership in support of the selling organization, ensuring that critical support functions are focused on activities that enable the selling process.
Models customer service expectations and ensures that associates have the resources and materials to provide exceptional customer service
Manages expenses, control and accounting functions, bill paying, invoices etc.
Ensures that merchandise is received and processed in accordance with continuous flow principles and that new receipts are on the floor on the day of receipt prior to store opening.
Supervises the Merchandising of the selling floor to Corporate Visual presentation standards and trains and coaches Sales Support team members on selling floor visual standards and adherence to corporate visual guidelines
Oversees efficient processing of outbound merchandise, RTVs and transfers, and that back of house areas are organized and maintained to support the selling floor activities.
Staffing & Productivity
Ensures appropriate associate coverage for selling floor and support areas through oversight of the CBS scheduling system.
Schedules executive coverage to effectively support the selling process
Coordinates necessary activities to maintain engineering operations, troubleshoot facility issues as needed and monitor housekeeping standards.
Protects company assets by adhering to sensor and cable standards, salvage processing and shortage reporting.
Your Life and Career at HBC:
Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time employees (including medical, vision and dental).
An amazing employee discount
Thank you for your interest with HBC. We look forward to reviewing your application.HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Associated topics: inventory, merchandise, merchandiser, merchandising, procurement, retail merchandiser, stocking, supply chain, warehouse, warehouse associate