Market Manager, HIM

Employment Type

: Full-Time


: Miscellaneous


Novant Health is seeking a Market Manager of Health Information Management (HIM) to monitor information management standards and systems, as well as effectively communicate and collaborate with HIM staff to develop solutions. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.


  • Education: Bachelor's Degree Required Master's Degree Preferred
  • Experience: Minimum eight years’ experience in health information management. Minimum of five
    years in health care management/leadership experience.
    Experience of leading multiple departments in a large integrated healthcare system. Preferred
  • Licensure/Certification/Registration : RHIA/RHIT Required
  • Additional Skills Required: Effective Operational Decision Making – relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizational values. Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures. Initiative – independently takes prompt proactive steps towards problem resolution. Managing conflict – dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Stress tolerance – maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. Planning and Organization – proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task.Communication – communicates clearly, proactively and concisely with all key stakeholders. Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding xpectations. Work Independently - is self-supporting; not needing to rely on others to complete a job. Facilitation – ability to facilitate small to large groups of people at various organizational levels for purpose of planning, problem solving, or strategy development. Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. PC skills – demonstrates proficiency in Microsoft Office applications and others as required. Policies and Procedures – articulate knowledge and understanding of organizational policies, procedures and systems. Project Management – assesses work activities and allocates resources appropriately. Coach, Mentor and Educate – provides timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem. Ability to successfully complete generic and department-specific skills validation and competency test. Experience with fostering strong relationships with members of a medical staff; familiarity with Joint Commission, CMS, and other related regulations that pertain to medical record/hospital records. Must be comfortable in a computer based workflow environment. Should have a strong working knowledge of HIPAA requirements. Must be able to set/meet standardized productivity metrics/goals for team/departments within the market. Ability to drive/travel to multiple locations/facilities as needed.
  • Additional Skills Preferred: Experience with the EPIC EHR and/or Hyland On Base scanning application
  • Responsibilities

    It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of 'First Do No Harm'.

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