IT Operator II (6PM - 6AM, Command Center Network Operations)

Employment Type

: Full-Time


: Information Technology

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Job Description YOUR LIFE'S MISSION POSSIBLE You have goals, dreams, hobbies and things you're passionate about. What's Important to You Is Important to Us We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them friends, family and passions. And we're looking for team members who are passionate about our mission making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it. FORTUNE 100 Best Companies to Work For Computerworld Best Places to Work in IT FORTUNE Best Workplaces for Millennials Forbes America's Best Employers PEOPLE Companies That Care IND123 Basic Purpose Monitor Navy Federal's enterprise systems and network to ensure continuous availability. To independently troubleshoot, resolve and escalate incidents and problems when detected. To interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance. Perform routine tests and maintenance of assigned systems, networks and peripheral equipment. Responsibilities bull Monitor enterprise network for system performance and availability. bull Monitor Moogsoft AIOps, and other consoles or dashboards to ensure optimum performance within the environment bull Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes bull Create and update incident and change tickets daily using HP Service Manager (ITSM) bull Accurately report all actions taken when managing alerts on events bull Interface with other ISD teams andor vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures bull Monitor alerts during change windows to ensure that service is restored bull Perform routine tests of assigned systems and report test results bull Assist other ISD staff in testing and debugging new or updated systemapplications bull Track and report all branch related outages and service interruptions Qualifications - All required unless otherwise noted bull 1-2 years of network monitoring experience bull Working knowledge of IT terminology, network topology, commands and device relationships bull Working knowledge of technical inter-relationships between softwarehardware and desktop LAN Host systems bull Experience in problem resolution including determining root cause, scope and scale of issues bull Experience with validating system availability and performance bull Experience with enterprise system monitoring tools bull Research, analytical, and problem solving skills bull Effective skill exercising initiative and using good judgment to make sound decisions bull Effective skill in producing desired results and achieving goals and objectives bull Effective skill supporting a global 247, membercustomer focused services operation bull Effective verbal and written communication skills bull Ability to respond quickly and accurately in high pressure situations bull Ability to effectively manage tasks and job duties with shifting priorities bull Ability to document and apply policies, standards and procedures bull Ability to work independently and as part of a team bull Other duties as assigned Unusual Working Conditions bull This is position is designated as Essential Personnel which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs andor in the event of emergency, inclement weather, pandemic, reduced site operations or training bull This is a rotating schedule position which requires working every other weekend (Friday, Saturday and Sunday) bull To ensure business continuity, employees may be required to conduct their duties from a remote location if an emergency arises Hours 600pm - 600am (12 hour rotating, includes weekends and holidays) Location Vienna, VA (Headquarters) Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOEAAMFVeteranDisability Disclaimer Navy Federal reserves the right to fill this role at a higherlower grade level based on business need. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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