Service Engineer II - CTJ

Microsoft in Reston, VA

  • Type: Full Time
position filled
The world is undergoing a transformation to Cloud Computing, and Microsoft is leading the way with an aggressive strategy to extend Azure to sovereign, disconnected, edge, enterprise, and hybrid scenarios. If you are inspired by the kind of innovation this strategy is going to unleash, have a passion for serious engineering, have the skills to operate production grade services, have a strong empathy to talk customers off the ledge, like solving complex distributed systems problems and are looking for a dynamic and collaborative team environment, come talk to us!ResponsibilitiesThe Azure Stack team is seeking Service Engineers responsible for critical problem response, mitigation, and resolution. The successful candidates will be performing white-glove deployments around the globe; providing systems architecture guidance for integrating Azure Stack into datacenter environments; leading problem response to isolate and solve functional, performance, reliability, and security issues; influencing and contributing to improvements in diagnostics capabilities and related tooling. Participating in feature design and architecture reviews of new Azure Stack capabilities to ensure that lessons learned in problem response incidents are applied across engineering and partner teams to drive up availability, reliability, diagnosability, performance and security of the platform.We are looking for talented engineers who can leverage their diverse range of backgrounds and experience to drive creativity, drive cross team collaboration, demonstrate agility, and bring their desire to learn new complex technical areas. We are committed to a growth mindset and relentlessly improving every day. We are interested in smart, talented engineers, with positive can-do attitude, who come to work with a smile and enjoy helping customers solve their most critical problems. QualificationsQualifications: BS degree in Computer Science, related technical discipline or equivalent experience 5+ years of hands-on experience with designing or operating large-scale cloud service 5+ years of industry experience with datacenter integration 5+ years of programming experience with PowerShell, Python, C#, etc Experience administering Windows Server (2012+) Hyper-V, storage, networking, and security capabilities Ability to travel 50-75% of the timePreferred Qualifications: A systematic mind with strong troubleshooting skills across network, storage, compute and distributed services layers Experience in Site Reliability Engineering (SRE) and DevOPS practices Ability to influence and drive results across multiple teams and divisions Ability to maintain composure during mission critical events and can lead others in a structured and thoughtful response to restore service, maintain SLAs, and feed experience into tangible improvements Flexible communication skills that can provide clarity to varied audiences that include customers, peers and, at times, executive leadership Excitement to roll-up sleeves and jump in on technical investigations, customer engagements, and project deliverablesSecurity Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Candidates must have an active TS and be willing to upgrade to TS/SCI (with full scope polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with full scope polygraph). This role will require candidates to maintain the TS/SCI (with full scope polygraph) clearance. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirementsMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Benefits and PerksIndustry leading healthcareSavings and investmentsGiving programsEducational resourcesMaternity and paternity leaveOpportunities to network and connectDiscounts on products and servicesGenerous time awayJob SummaryJob number: 762150Date posted : 2019-12-16Travel: 50-75%Profession: EngineeringRole type: Individual ContributorEmployment type: Full-TimeExperience: Experienced professionals

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