• Humana
  • Glen Allen, VA
  • Non-Executive Management
  • Full-Time
  • 3535 Bayon Way

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The Manager, Telecomm/Voice Engineering is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Manager, Telecomm/Voice Engineering works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.


The Manager, Telecomm/Voice Engineering may support of one or more of the following: the PBX infrastructure, Voice over IP, IVR, voicemail services, wireless devices, call routing technologies, Audio/Video conferencing, WebEx, and related telephony services. The complex infrastructure may include multiple technologies from multiple vendors, such as CISCO Unified Communications or Nortel/Avaya configurations, and others. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position may coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions. This position troubleshoots more complex problems that have escalated within the telecommunications function. This position may lead teams of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications system. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

+ Role Essentials:

+ Must work EST standard hours

+ Travel to site approx 25%

+ Bachelor's Degree in Computer Science, Information Technology or a related field required

+ BS/BA, preferably in a technical or scientific field;

+ 10+ or more years of network and/or telecom management experience, preferably in a very large enterprise, required

+ 2+ years' experience in management of infrastructure teams required

+ In-depth expertise with CISCO Call Manager and related technologies, required

+ Highly experienced with SIP and Avaya technologies, required

+ Demonstrated strength in troubleshooting complex infrastructure incidents and problems;

+ Experience managing telco carrier vendors; Strong operational controls background

Role Desirables:

+ Managed Operational teams prior

+ Ability to coach and direct associates that may not have good operational skill sets

+ Worked under high stress troubleshooting calls

+ Know how to engage and communicate with Vendor relationships

+ Dashboard and reporting skill sets. Visio, Projects, Powerpoint

+ Lifecycle management skills

+ Hosted Telephony systems( outsourced phone systems and supporting them)

+ Have lead outage and restoration calls

Scheduled Weekly Hours


About Us

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ...@humana.com for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact ...@humana.com to validate the request.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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