The Senior Program Director is charged with defining, implementing and overseeing the Offshore Vendor Risk Management Program for the TES RCM business, where we leverage 5000+ international partner resources to deliver staff augmentation to more than 1200 customers.
Responsibilities include overall program development, metrics definition and measurement, internal and external audits and remediation plan definition and tracking. A successful candidate will be comfortable translating a strategic vision into operational execution, negotiating cross-functionally, engaging people at all levels from operators to executives, and successfully navigating internal, customer and vendor relationships.
Reports to VP, TES Enterprise Risk Management
Direct reports none
Matrix relationships with Change Enterprise Privacy and Vendor functions; TES Compliance, Legal, Operations and Offshore functions; TES RCM teams (operator-level through GM)
Key Responsibilities : Drive the definition of the TES Offshore Vendor Management vision and program while synthesizing requirements from our internal and external customers and cross-functional partners in information security, privacy, compliance, legal and risk management Represent and advocate for the needs of the Change Healthcare company, TES business units, customers and stakeholders in defining and prioritizing program requirements Facilitate the development of a program framework to guide programmatic oversight of offshore vendors Partner closely with TES RCM offshore operations teams to define, document, train and audit oversight processes that encourage compliance and reporting in line with Change Healthcare standards Identify, track, audit and monitor critical metrics, driving short-term completion and long-term improvement year over year Coordinate and lead yearly on-site audits of vendor partners, incorporating audit checklists from risk functions as needed Partner within and across BUs to drive improvement in key agreed-upon areas Oversee the creation and implementation of standards and best practices within and across the business units Balance customer and business needs with enterprise risk posture
Requires a minimum of 12 years of experience in privacy, security, and compliance with offshore service vendors
BA or BS degree required, Masters in relevant area or equivalent experience preferred
Preferred certifications include: CISSP, CIPP, CIA, CISA
Critical Skills: Healthcare industry experience required, RCM services preferred Experience with internal or external auditing of vendor partners, preferably with a consulting firm Experience in implementing a vendor management program, defining and building preferred Proven experience in teaching and overseeing risk assessment practices: identifying issues, assessing criticality, investigating, proposing actions and escalating effectively when needed Willingness to be flexible and agile in guiding teams and functions toward a better methodology; able to meet people where they are and inspire them to improve Must be skilled at stakeholder negotiation, change management, project management, and relationship management Must have proven track record working issues with Privacy, Information Security, PHI, compliance and legal considerations Must have experience working in a multi-national corporation or vendor relationship, including awareness of and ability to work effectively within local customs
Location, Travel and Hours: This is an exempt position Location flexible, preference for proximity to Change Healthcare office Up to 40% overall travel is required with this position, both domestic and international
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Associated topics: alumni, care, cmo, demand, government, market, mba, product market, solicitation, stewardship