DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our Sales and Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your ResponsibilitiesHandle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Meet and exceed sales goals with the proven ability to advance sales and build customer relationships
Identify hesitations, overcome objections, and close the upsell
Work with confidential customer information and treat it sensitively
Appropriately communicate with customers
Reinforce, communicate, and review the purchase decision throughout the customer interaction
Aim to resolve issues on the first call by being proactive in your customer service approach
What We're Looking for6 months Call Center experience
Previous sales experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED
What We Prefer1-year customer service experience
Consistent work history
Advanced skill with desktop computer system
Proven oral and written communication skills
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Don't forget to ask our recruiter about our Pay increase and pay for performance
Associated topics: answer, call, call center, customer order, customer service representative, guest, help desk, phone call, representative, service call
Associated topics: call center specialist, clerk, client, customer care associate, customer care specialist, phone, platform support, representante de servicio al cliente, technical support, telephone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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