Process Management - Treasury Management Operations Delivery Lead - Richmond, McLean, VA
Capital One in Richmond, VA
- Type: Full Time
Process Management - Treasury Management Operations Delivery Lead - Richmond, McLean, VAJob ID R94110Updated date 03/05/2020Location Richmond, Virginia; McLean, VirginiaWest Creek 5 (12075), United States of America, Richmond, VirginiaAt Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Process Management - Treasury Management Operations Delivery Lead - Richmond, McLean, VAAs a Senior Manager or Manager of Process Management, you will have the opportunity to engineer and deliver flawlessly executed processes and projects that improve business efficiency and drive results. You will create robust solutions and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company s bottom line. This specific role will engage our Treasury Management teams across the value chain (product, sales, operations, technology), to drive strategic projects and reengineering efforts that focus on transforming treasury management products, processes, and technology to deliver an industry leading experience for clients and associates, as well as supporting critical regulatory response and remediation efforts to mitigate risk and ensure operational excellence.You will partner with business leaders to translate those strategic priorities into transformation roadmaps and lead execution on high priority programs for the company. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. Additionally, you will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. The specific focus for this role will be on all aspects of delivery to include idea analysis, feasibility, definition, planning, prioritization, implementation and close out of projects. This role requires strong teamwork, communication, and organization skills needed to drive progress and decisions across various Commercial Bank business lines and teams.General Responsibilities:Be a trusted change advisor to business partners to understand complex problemsProvide subject matter expertise on processes when representing the department in projects and other meetingsServe as expert in leading large-scale delivery in a highly agile environment, leading moderate to large complex projects and programs delivering high-impact transformation by providing strategic direction to projects and influencing peers and direct reportsDistill big picture intent into tactical requirements and implementation plans; designing, developing, and managing integrated project plans in a complex dynamic environment, revising needs to meet changing requirementsCreate overarching roadmaps, communication and change management plansDrive process improvements aligned with desired stakeholder outcomesCreate and validate processes; design and produce metrics used to measure efficiency and effectivenessAnalyze, identify, and correct data issues with systems used or owned by a departmentConduct independent research and analysis to identify and solve ambiguous client problems and process gaps.Ultimately responsible for timely completion of all deliverables, ensuring projects are being documented appropriately to mitigate risk and meet defined objectivesLeveraging problem solving and influencing skills to ensure project plans deliver on intentBuilding relationships and collaborating with key stakeholders and transformation teams to define recommendations and ensure delivery of commitments to clients (e.g., senior management and/or executives) enabling them to make key business decisionsDisplay a passion for coaching and developing a team of associates through their leadership styleHave excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomesBuild expertise in delivery, agile, Commercial Banking, and risk managementBasic Qualifications:Bachelor s Degree or Military experienceAt least 6 Years of Process Management experience At least 2 years of Project Management experience At least 2 years of financial services or banking industry experienceAt least 2 years experience delivering communications to executivesAt least 1 Year of People Management experiencePreferred Qualifications:Master s degree or MBA At least 10 years of Process Management experienceAt least 5 years of Project or Program Management experience leading transformational initiativesAt least 2 years of People Management experiencePMP, Lean, Agile or Six Sigma certificationAt least 1 year of Commercial Banking and Risk experienceAt least 1 year of Consulting experienceAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City s Fair Chance Act; Philadelphia s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-###-#### or via email at ...@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One s recruiting process, please send an email to ...@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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