We are looking for customer service representatives to work in a call center environment.
-Reviews, verifies and/or identifies customer transactions to detect/prevent fraudulent activities, policy violations and suspicious situations in order to mitigate and/or recover losses
-Monitors moderate to complex account activity which requires research that may involve multiple transaction channels
-Uses a variety of sources for information, including online systems and tools/models
-May perform general account handling functions such as close account determination, holds, restraints, etc.
-Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations and Suspected Financial Abuse
-May contact customers and/or vendors to validate transactions
-May maintain files, records, databases and prepare standard/routine management reports
-Prepares required documentation including Suspicious Activity Reports
-May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability
-Reviews more complex/unique situations with senior department staff
Pay: Starts at $12 / hour
*If you are interested in applying for this opportunity, please call 540-###-#### ASAP!*
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.